The Epson error code 0x97 is due to an internal hardware problem.
However, it can not be in the user’s sense that a printer that costs around 300 dollars will yield poor print results after less than two years, especially since it is also advertised as a multi-media printer and small-office printer.
The print volume was not oversized, and it was regularly printed with original cartridges.
Two obvious vulnerabilities have no further interest:
- The Scan2Mail feature works only on non-secure protocols, and most e-mail providers will not allow it. Therefore you can not use Scan2Email.
- The device does not print pictures/photos very well. Rather blurred, flawed, spongy.
When printing suddenly the error code 0x97 appears after stopping the printing process. Sometimes you still get a page out when the device was off for a few days. But then the mistake is back, and you have to go back a few days.
In this instructional article, we will show you what you can do in this case and how to fix the Epson error code 0x97.
Error code 0x97
Error code 0x97 Epson problem solving
Comments Customer review: The acquaintance has taken over the printer and tried a little. Actually, everything that ever tried the printhead cleaned from below with a damp cloth. Initialization with off / cartridges out / on / cartridges in.
Then something else with 60sec switches press. Also, keep cleaning the device and the printhead (but until the cloth stays clean).
Amazing: suddenly he is running again! Guess now is simply that the error stems from clogged nozzles, which he has got accidentally free yet. Whether this is permanent, of course, must show. So, who has the error 0x97, always diligently clean the printhead with a cloth from below and perform the on/off procedure + printhead cleaning.
Do you have an Epson printer? Get the error code 0x97 on your printer? You have to wonder why this error occurs during the printing process. Read below, and we have more to talk about this problem.
Epson printers are extensively used all over the world; however, many users who are using Epson printers notably for longtime have reported that the Epson error code 0x97 occurs during the printing process.
This error appears on display with the instruction to turn the printer off and on again. After this error has occurred, the printer stops printing, preventing any printing activity.
Error 0x97 is due to problems with the internal hardware of the printer. Resolving this printer problem requires practical technical solutions that we have summarized in this article.
Fix Epson printer error 0x97 with these solutions
Method 1: Use Microsoft’s Printer Troubleshooter
First, consider using the Microsoft troubleshooting tool to resolve the error problem. While troubleshooting, you may need to disconnect or pair the printer.
However, make sure you follow the instructions after running the troubleshooter. Download and use the Microsoft Printer Troubleshooter by following these steps:
- Click here for the link
- Download the Troubleshooter and install it on your Windows PC.
- Follow the instructions to correct the printer error.
Another alternative to this method is to use the user guide that comes with the printer. Locate the problem of the problem and possible solutions as stated in the instruction manual.
Method 2: Disconnect and Plug-in
The following steps require technical knowledge to open and use the printer. If you can not be sure, then refer to the printer manual as the steps vary from model to model.
If the problem occurs with your computer or laptop/notebook, try using the Reimage Plus software, which can search the repositories and replace damaged and missing files.
This works in most cases where the problem occurs due to system corruption. You can download Reimage Plus by clicking here
- Open the printer housing and check for any paper or foreign objects. If you find any, remove them.
- Remove all print cartridges
- Disconnect all USBs and cables
- After disconnecting the printer, press the power button as if you were trying to turn on the printer. This discharges the residual electricity inside the printer
- Now reconnect all USBs and the power cord
- Turn on your printer and check the error
Method 2: Disconnect and Plug-in (Alternative)
This method is a variant of Method 1. So, if Method 1 did not work, try this method to confirm that the internal hardware error caused the error or not.
- Turn off the printer
- Disconnect all cables
- Wait for 5 minutes
- Press and hold the power button for 60 plus seconds (do not release)
- When the 60+ second has passed, plug in the power cord while holding down the power button
- Once again press and hold the power button for 60 plus seconds (after plugging in the power cord)
- Release the power button after 60 seconds
Now check if the error code still appears on the printer.
Method 3: Wet tissue
In some cases, the error code may be displayed because the ink is wasted around the head sprayer. Cleaning this waste ink with a damp cloth sometimes solves the problem. Follow the steps below to complete the cleanup process.
Note: This method requires a bit of technical knowledge and may not be suitable for everyone. If you are not sure, ask an expert and get help from the manual that came with the printer.
- Turn off the printer
- Open the printer housing
- Take a handkerchief and moisten it with warm water
- Now move your head in the middle
- Put the tissue upside down cleaning mechanic pad
- Move your head to the parking lot
- Wait 10 minutes
Now remove the tissue and close everything. Turn the printer on and see if the problem continues. Repeat this method three times if it does not work the first time.
Method 4: Customer Support
The last resort for this problem is unfortunately to contact customer service. If it is really a hardware failure, then literally there is nothing you can be able to do.
But the repair charge will cost you more money than the printer itself, or at least it will not be economically useful in this situation.
The good thing is, if you have your guarantee, the Epson should replace your printer with a new one within a few days.
So, if you try one of the corrections listed above and still receive this error, we firmly recommend that you switch to a new printer. We hope you have solved the problem with the fixes we have listed.